This Privacy Policy explains how Addyea collects, uses, stores, and shares information through our merchant dashboard, partner integrations (such as Clover and Lightspeed), and related services.
Who This Covers
This policy applies to merchants (storekeepers), merchant admins and staff users, integration partners, and customer-related data processed through merchant stores onboarded to Addyea.
Information We Collect
We may collect:
- Account information: name, email, password hash, role, login metadata.
- Store information: store name, slug, profile settings, service area, schedule, and catalog configuration.
- Integration data: POS-linked store metadata, products, categories, inventory, pricing, and order identifiers.
- Order and operations data: order details, status events, support messages, and dashboard activity logs.
- Technical data: IP address, device/browser details, timestamps, and security diagnostics.
How We Use Information
- To provide and operate the merchant dashboard and store management tools.
- To sync and maintain POS imports, catalogs, and order workflows.
- To route customer orders to merchants and/or connected POS systems.
- To support merchant requests, service quality, fraud prevention, and platform security.
- To comply with legal obligations and enforce our agreements.
Data Sharing
We may share data with:
- POS and integration partners authorized by the merchant.
- Service providers that support hosting, analytics, communications, and support.
- Legal or regulatory authorities when required by law.
- Successors in a merger, acquisition, or restructuring transaction.
Merchant Responsibilities
Merchants are responsible for ensuring they have appropriate rights and notices for customer data they submit to Addyea, including product, order, and fulfillment information.
Retention and Security
We retain data for business, legal, and operational purposes, and apply reasonable administrative, technical, and organizational safeguards to protect information.
Your Choices
Admin users can update profile details from the dashboard. Merchants may request data export, correction, or deletion subject to technical and legal limits.
International Processing
Data may be processed in countries other than your own where our providers or partners operate, subject to applicable legal protections.
Contact
For privacy questions, contact support@addyea.com.